Terms and Conditions
Welcome to SleepX. Our goal is to ensure that you become the best version of yourself – a new you. The company website www.sleepx.com is designed to be both a service and source of information for our valued customers. This Agreement specifies the Terms and Conditions for use of the Company Website. This Agreement may be modified from time to time by the Company without notice. All changes shall be deemed effective immediately. By using the Website, you agree to be bound by the following terms and conditions. Please review carefully.
Please write to [email protected] within 100 calendar days from the date of purchase to request a return and specify the reasons for returns. We will contact you for further information.
100 Nights Trial
The company offers a 100-night trial for the SleepX fusion mattress sold on the website. If a customer is not satisfied with the mattress, he or she should contact customer service within 100 calendar days from the date of purchase. The company will pay for the return shipping cost, provided the mattress is returned from the original delivery destination. If the mattress is returned from a different location, the customer will bear the shipping charge. Company reserves the right to change or withdraw the 100-night trial program at any time.
Exceptions to Company return and warranty policies (Warranty & 100-Nights Trial)
- Products damaged after customer usage, misused products or tampered products will not be eligible for returns. Eligibility will be determined by the Company.
- Any damage or defect not covered under the manufacturer's warranty.
- Warranty and return requests without the original invoice with the company’s seal and signature.
Shipping & Transportation
The company takes exceptional care to pack and ship the products in a safe manner. The sale is complete once the goods are shipped to the customer. If the goods are delivered in damaged condition, the customer must inform the company immediately. Customer care will be in touch for further information. Please write to [email protected] or call on the toll-free number 18001026663.